Intservqual Model di Stasiun Perpindahan Selama Masa Pandemik Covid-19

An interchange station or transfer is a train for more than one route that allows passengers to move from another without leaving the by paying one-way fare. The purpose of this study was determine level internal service capability in organization field customer at crossing between front-line staff and support during covid 19 pandemic. research method used quantitative with an analysis quality measurements using Intservqual model based on there gap expected customers (employees other departments) they actually receive. sample accidental sampling 105 23 front line staff. results show still negative position, meaning each dimension two gaps, it necessary improve services